HELM (“HELM,” “we,” “us,” or “our”) provides restaurant growth, operations, and delivery-integration software for restaurant partners in Saudi Arabia. This policy explains what data we collect, how we use it, and the choices available to you.
1. Who This Policy Covers
This policy applies to:
- Restaurant owners, managers, and staff using HELM's dashboard and mobile apps (HELM Operations, HELM Intelligence).
- Customers ordering through HELM Direct or a HELM-powered restaurant storefront.
2. Information We Collect
Account information: name, email, phone number, and role, provided when a HELM account is created (restaurant accounts are currently provisioned by our onboarding team).
Restaurant operational data: sales, menu, and order data from your point-of-sale (POS) system and connected delivery platforms (such as Jahez, HungerStation, and Foodics), which you connect voluntarily to use HELM's features.
Order and delivery data: order details, delivery addresses, and courier status information, used to process and fulfill orders placed through HELM Direct or connected delivery platforms.
Payment information: we do not store full payment card details. Payments are processed through our banking and payment partners.
Device and usage information: basic technical information (device type, app version, crash logs) to keep the app secure and working correctly.
3. How We Use Information
We use the information above to:
- Operate and improve HELM's dashboard, mobile apps, and AI-generated recommendations.
- Process and route orders between restaurants, customers, and delivery platforms.
- Send order-related notifications (e.g. new order alerts) to restaurant staff.
- Provide account support and respond to inquiries.
- Meet legal, tax, and regulatory obligations in Saudi Arabia.
We do not sell personal information to third parties.
4. Sharing Information
We share information only as needed to operate the service:
- Delivery and POS platforms you connect (e.g. Jahez, Foodics), to sync menus, orders, and status updates.
- Payment processors, to process transactions.
- Service providers (such as cloud hosting) who process data on our behalf, under confidentiality obligations.
- Legal authorities, if required by law.
5. Data Storage and Security
Data is stored on secure, access-controlled cloud infrastructure. We use encryption for sensitive credentials and restrict access to personal data to authorized personnel only.
6. Your Rights
Depending on your role and applicable law, you may have the right to access, correct, or request deletion of your personal data. To make a request, contact us using the details below.
7. Data Retention
We retain personal data for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Children's Privacy
HELM's services are intended for business use by restaurant partners and their adult customers. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated to restaurant partners directly.
10. Contact Us
For questions about this policy or your data, contact us at privacy@hellohelm.io.